Privacy & usage analytics

Your rights

You may request access to or a copy of the personal data we hold about you, correction of inaccurate information, or deletion of your personal data and closure of your account. Where applicable law provides them, you may also request portability or restriction, object to processing, or withdraw consent for optional analytics. The website analytics opt-out stops future optional tracking.

Email support@uvr.online or submit a Support ticket at https://uvr.online/contact, stating your account email and request type. We may reasonably verify that you control the account before disclosing or changing data. Requests are handled manually. We respond within 30 calendar days, or sooner if applicable law requires. If a lawful extension is needed, we explain the reason and expected timing before the original deadline. Some payment, security or dispute records may need to be retained for legal obligations or justified purposes; we explain relevant exceptions and restrict their use.

Sharing with third parties

We do not sell your personal data or share it for cross-context behavioural advertising. The following providers receive data as needed to deliver the service. Payment providers do not receive your uploaded audio from us.

PayPal: Receives order references, amounts, currencies and subscription details for payment approval, reconciliation, refunds and fraud prevention. PayPal also receives payer, payment, browser and network information directly through its checkout. We do not store full card numbers.

Waffo: Receives your account email, order reference, product, amount, currency and subscription information to provide checkout, payment confirmation, renewals, refunds and fraud checks. Waffo and its payment partners collect payment, billing, browser and network information directly at checkout. We receive payment status and references, not full card numbers. We do not send your audio to Waffo.

NOWPayments: For optional cryptocurrency checkout, receives order references, amounts and currencies to create an invoice. Its hosted checkout and payment network receive wallet or transaction information to process and verify payment.

Cloudflare / Cloudflare R2 / Turnstile: Cloudflare handles website traffic and security, receiving IP addresses, browser/request metadata and Turnstile verification signals or tokens. Cloudflare R2 stores private uploaded audio, results, waveforms and file metadata for upload, playback and download.

Zoho Mail: Processes recipient addresses, email contents and delivery metadata for account verification, password-reset messages and support email correspondence. These emails may contain verification or reset links.

Tencent Cloud: Hosts our website/API and database, processing network requests, stored account/contact information, session identifiers, task metadata, credit and order records, and operational logs needed to run and secure the service.

Providers may process data outside your country. Audio separation runs on our operator-controlled GPU computer in China, not on a third-party public AI upload service. Applicable privacy requirements and provider policies apply. We may disclose limited information when legally required or necessary to address fraud, security incidents or legal claims. Use the contact channels above for questions or data requests.