Credits and refunds
A system failure automatically returns reserved processing credits. Downloading an already generated file again does not consume credits.
If the result is unsuitable, open a Quality ticket with the task ID, model, mode, timestamp and problem. Requests are reviewed manually, prioritizing compensation in processing credits. Compensation is not automatic or guaranteed.
A quality complaint does not automatically trigger a cash refund. Payment errors, duplicate charges and other refund requests are reviewed individually through Support. Statutory rights remain unaffected.
Recharge credits
One-time payment · no subscription. Credits never expire. All recharge amounts unlock the same features.
One credit per standard minute, rounded to the nearest integer. Minimum one credit per paid task. 4:20 → 4; 4:30 → 5; 4:30 × 2 → 9.
The server checks the actual duration before processing. Any extra charge requires confirmation.
Free input: MP3 or WAV; credit-funded input also supports FLAC and M4A. Free output: MP3 or 16-bit WAV; credit-funded output also includes FLAC and M4A. Select one export format before processing. Downloading a generated file again is free; other formats are not created automatically.
If upload fails, the upload permission expires, validation fails, a queued task is cancelled, or processing finally fails, the task’s charged credits are returned automatically. Retries and refunds are idempotent. Failed free tasks release the allowance reserved for their original UTC date.
New subscriptions are no longer sold. Existing paid subscription rights remain valid.
Recharge credits →